Legal

Returns

Last updated: 26 June 2026.

1. The window

Fourteen calendar days from the day you receive the parcel. Tell us within that window by writing to contact@arnautbelcour.com with your order number. We then have your return authorisation ready within two working days.

Customers in the European Union may rely on the statutory 14-day right of withdrawal in addition to this voluntary window. The conditions for both are the same in practice.

2. Condition

We accept the piece back if it is:

• Unworn beyond a careful try-on at home.
• Unwashed and free of marks, scent, and damage.
• Returned with the original swing tag attached.
• Sent in the protective bag and box it arrived in, or equivalent protection.

If a returned piece arrives outside this condition we may refuse the refund or apply a fair reduction; we always tell you first and send photographs.

3. What is excluded

• Pieces with a custom hem made to measurements you supplied. Hem alterations cannot be undone.
• Made-to-order pieces, where stated on the product page.
• Final-sale or sample-sale pieces, where stated at checkout.

Statutory warranty rights for defective goods are not affected by these exclusions – see the terms of sale.

4. How to send it back

1. Write to contact@arnautbelcour.com with your order number and the piece you want to send back.
2. We reply with a return authorisation and the address. Please do not send anything without it – unannounced returns may be lost.
3. Pack the piece protected, tag attached. Use a tracked service.
4. Once we receive it and confirm condition, we refund.

5. Shipping costs

Switzerland: returns are at the customer's cost. We will provide a discounted Swiss Post label on request, charged against the refund.
European Union: returns are at the customer's cost. We suggest a tracked service of your choice.
Defective or wrong items: we cover the return cost in full – keep the receipt and we reimburse it.

6. Refunds

We refund to the original payment method within ten working days of receiving the piece. Refunds cover the garment price; the original outbound shipping charge is refunded only where the entire order is returned and at our discretion. Customs duties paid in the destination country are reclaimable from your local authority and not by us.

7. Exchanges

We do not run a formal exchange flow. If you need a different size or fit, return the first piece for a refund and place a new order. We hold stock for you for up to seven days on request, so the new size does not sell out while the first piece is in transit.

8. Defective or wrong items

If a piece arrives damaged, defective, or different from what you ordered, write to contact@arnautbelcour.com within seven days of delivery. Send a photograph if you can. We will arrange a free return and either repair, replace, or refund the piece in line with Articles 197 ff. of the Swiss Code of Obligations.

9. Pre-launch reservations

A reservation deposit of CHF 2 holds your size for the first October run. It is not a purchase: no garment is dispatched and no shipping address is collected until launch. You can cancel the reservation at any time before launch – write to contact@arnautbelcour.com and we refund the deposit in full, without deduction.

At launch the deposit is credited against the final order price. From the moment your piece is dispatched, the 14-day return window in §1 applies.

10. Questions

Anything not covered here, write to contact@arnautbelcour.com. A reply usually arrives within two working days.

This policy is effective as of the date shown above.